I am very pleased with our order of personalised hand sanitiser stations, thank you. Got them all out today and they look very good!
5/5 Stoke by Nayland Hotels, Spa & LodgesIt was professional and efficient service throughout the process – from measuring up, excellent communication and great suggestions, when choosing the best blinds for this place. The workmanship was on the higher standard & excellent quality. Whole service provided was extremely professional and it was a pleasure working with your team.
5/5 Sequence Care GroupBall hollowfibre pillow at Gloucester Central. Lush. I had such the best sleep for months, that I wonder if the pillow is infused with a sleep potion. Seriously, can you sell pillows to non-trade or tell me where to get some. Thank you so much.
5/5 Mrs Higgins - Hotel Customer
- Working with over 80% of Universities in the UK
- Approved NHS Supplier
- Trusted by the UK's finest and most prestigious Hotel chains
FAQs
At Gailarde Ltd, we are passionate in the way we serve our customers, so we've compiled this FAQ page to answer your most common queries, so you can get the information you need quickly and efficiently.
Are you able to offer Bespoke items?
Gailarde Ltd have our own UK factory where we have the ability to manufacture bespoke sizes upon request. This is the perfect option if you have items such as profile beds, air mattresses or require custom made items for your yacht. Please Contact us for more information.
Can you send me a hard copy Brochure?
If you would like to see a full brochure, you can download all of our latest Collections on Our Brochures page.
Do your prices include VAT?
All prices quoted on the website are exclusive of VAT. VAT will be added to your order at the checkout page.
Do you offer discounts for bulk orders?
Please note, all prices shown on our website are list prices based on conservative quantities. For large refurbs or new builds, please Request a Quotation on our Contact us page.
To what standard are your flame retardant products?
Gailarde are specialists in Flame Retardant, Gardtex ®. We supply to a wide range of Hospitals and Care Homes and our FR products are regulated to BS 7175 BS 5867 standards.
What are your Delivery Costs to outside of UK mainland?
Please note that for deliveries to N. Ireland, Republic of Ireland, Scottish Highlands / Islands, Scilly Isles and Isle of Wight carriage may be subject to additional charges when an order is placed. You can either Contact us, or before placing an order, a member of our customer services team will contact you to inform you of any further costs once you have ordered.
Do you offer Express Delivery?
As a manufacturer and importer we normally have a large stock of all our products enabling delivery to be made promptly. Where a product is available for next day delivery, you will be able to select this option when ordering. Most orders are delivered within 3-5 working days. Some products (bedspreads, mattress toppers, feather products & mattresses) are specially made so will take approx. 10-14 days delivery from receipt of order. Our Express Curtain range is delivered in 5-10 working days from order receipt.
What happens if my order arrives damaged?
Please ensure you notify us within 7 days of receipt of invoice of any shortage or damage to goods. On receipt of goods, customers must only sign for the number of cartons delivered. Otherwise neither carrier nor ourselves can accept responsibility for loss or damage.
How can I contact Gailarde Ltd?
You can reach us via email at sales@gailarde.com or by phone at (+44) 208 905 2776.
Where can I find more information about your sustainability practices?
Details about our sustainability efforts and accreditations can be found on our Sustainability & Accreditations page.
Do you have a newsletter I can subscribe to?
Yes, we would love to keep you informed about our special offers and clearance items. You can join our newsletter through the link in our website's footer.
What is your returns policy?
Information about shipping and returns can be found on our Shipping & Returns page.
Where can I find your terms and conditions?
Our terms and conditions are available on our Terms page.
Still have questions which aren't answered above? Our friendly team is always more than happy to assist. Get in touch via our Contact us page, or give us a call. At Gailarde, we’re committed to going the extra mile for our customers.