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Environmentally Conscious Practices

Shipping & Returns

At Gailarde Ltd, we constantly strive to provide both an efficient and reliable delivery service, completely tailored to our customers' needs. With a vast amount of stock held in our 50,000 sq. ft. warehouse, we are able to offer quick delivery for most products, including next-day and express options where available. Whether you’re looking for a quick turnaround on bespoke items or stocked products, our team is here to ensure a seamless experience, so please don't hesitate to contact us for assistance.

Stock Availability

As a manufacturer and importer we normally have a large stock of all our products enabling delivery to be made promptly. Where a product is available for next day delivery, you will be able to select this option when ordering.

Express Delivery: Orders placed for stock items are delivered within 3-5 working days, unless Express Delivery is specified.

Express Curtains: For made-to-measure bespoke Express Curtains, Delivery is 5-10 working days from order receipt.

Exceptions: Some products (bedspreads, mattress toppers, feather products & mattresses) are specially made so will take approximately 14 days delivery from receipt of order.

Express & Next Day Delivery

Next Day Delivery & Express Service: Where a delivery is extremely important we are happy to offer you special carriage services. Throughout the website, where possible, Express Delivery is available across a vast proportion of our product range which we hold in our 50,000sq foot Warehouse in Sawtry, Cambridgeshire.

Express Next Day Delivery: Available across selected products.

Express Curtain Delivery in 5-10 working days from order receipt.

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Delivery Costs - UK Mainland

Delivery on all orders under £299 will be charged at £15 plus VAT. Express deliveries are available. (charges apply) Orders over £300 will be delivered free of charge excluding Mattress & Furniture order where a quotation based on quantity will be provided. Courier charges will vary.

Delivery Costs - Highlands, Islands & Europe

Please note that for deliveries to anywhere excluding UK Mainland (including Scottish Highlands and Islands) carriage may be subject to additional charges when an order is placed. A member of our customer services team will contact you to inform you of any further costs once you have placed an order.

For European orders, following the changes on 01.01.2021, VAT is charged by Gailarde at 20% however European customs charges now apply and are the responsibility of the customer. For further information please see: European Commission.

Deliveries to Scotland can take up to 12 working days. Please contact our office for further details. Courier charges will vary.

Returns, Shortages & Damages

Faulty goods supplied will be collected. They will then be credited or replaced, subject to goods being inspected by our Quality Control team before processing a refund.

Used Goods: Goods which are used, washed or made to order are non-refundable.

For Damaged or Shortages of Goods: We must be notified within 7 days of receipt of invoice of any shortage or damage to goods. On receipt of goods, customers must only sign for the number of cartons delivered. Otherwise neither carrier nor ourselves can accept responsibility for loss or damage.

Non-Faulty Goods: For goods, which are not faulty, a collection charge of £15.00 per carton will be made + a 15% handling charge. No goods are to be returned without first speaking to our sales desk.